Codes bought on readingmaster.app are handled by our merchant of record, Paddle. You can request a full refund within 14 days of purchase as long as the code has not been redeemed. Once a code has been redeemed, the Premium time has been delivered and the purchase is no longer refundable, except where the service was materially unavailable or where required by law.
To request a refund, email support@readingmaster.app from the address used at checkout (or reply to your code email) and include the code or the Paddle order number. Refunds are returned to the original payment method by Paddle, usually within 5–10 business days.
Subscriptions and purchases made inside the iOS or Android app are charged by Apple or Google, and refunds follow their processes: Apple via reportaproblem.apple.com, Google via Play order history. We cannot issue those refunds directly, but email us and we will help.
Store subscriptions can be cancelled any time in your App Store / Google Play settings; Premium then runs until the end of the paid period. Website codes are one-time purchases — nothing renews.